The overall performance of Eastern Group’s retail business group has been quite impressive and the warm service quality is well recognized by consumers. Among the winners just announced in the 16th “Top Service Awards” of “Next Magazine”, not only did ETMall win first place in the Online Shopping category, ETWarm also won a prize for the seventh time – first place for Real Estate Franchise Quality. The Group continues to serve their customers with care and warmth, becoming an outstanding enterprise in the hearts of customers.

Since 2004, “Next Magazine” has organized the “Top Service Awards” survey every year. It has entered its 16th year this year and the voting period was from 7/15 – 9/20. In this fierce competition with a two-month voting period, where each person has one vote online, a total of 8,053,812 votes were cast to select companies with outstanding service in 18 industry categories. In the online shopping category, ETMall stood out as the clear winner, defeating Shopee and MOMO Shopping, which were in second and third place respectively. In addition, ETwarm won the Real Estate category award for the seventh time, and also won the first place in Real Estate Franchise Quality.

For ETMall to win first place the first time it took part in the survey, Eric Yang, CEO of ETMall and Strawberrynet, said that ETMall will soon be celebrating its 20th anniversary and it is very grateful to consumers for their continued support and encouragement. The satisfaction survey for the ETMall customer service team has been achieving a score of 90% for the past several years. In the future, it will adhere to the spirit of “EHS Select, Service First, Innovation First” to bring even better services. Furthermore, in the face of market competition, after the acquisition of Hong Kong’s Strawberrynet last year, Eastern Group has formally become internationalized and ready to take part in global cross-border business. Whether its improving operations or facing consumers, the Group will continue to work hard in the future.

ETMall is constantly improving its service, sales and brand image. In June this year, it has won the gold medal for Large-Scale Online Shopping Website category of “The Best Service in Taiwan” awards sponsored by “Commercial Times” for the third consecutive year. One of the most important keys to repeatedly winning the award lies in providing the warmest and most moving service without fail and to fully meet the lifestyle needs of the consumers, whether online or offline.

Gary Wang, president of ETMall, said that since the founding of ETMall, it has set high-standard service specifications to lead the market. These include the free return within 10 days, being the first to provide consumers with 24 non-interest-bearing credit card payment installments, and the launch of EHS Select to proactively check the quality of products for consumers. In addition to gaining consumer trust and creating a convenient shopping environment, the relationship with members is like that with friends and family.

Furthermore, ETwarm will be celebrating its 32nd anniversary and officially returned to the Eastern Group family this year. Winning the “Top Service Awards” now is like a congratulatory gift to all franchise stores. ETwarm said that after President Gary Wang took over, he has continued to carry out reforms and innovations. All franchise stores also actively improved their store image, service attitude, and operation process, in order to leave a good impression on consumers. In the face of the housing market downturn and the brand-saturated housing industry, apart from having a high degree of enthusiasm to provide consumers with high-quality and safe services, winning an award again this year also honors the joint efforts of Eastern Group and all ETwarm franchises.